Thank you for shopping with Essential Mart. This Shipping Policy explains how orders are processed, shipped, and delivered.
All orders are processed after order confirmation and successful payment verification, where applicable.
Orders are typically processed within 1 business day.
Processing times may vary during peak seasons, promotional campaigns, or public holidays.
Orders placed after business hours may be processed on the next working day.
Essential Mart delivers products across Pakistan.
Delivery availability may vary depending on the courier service coverage in your area.
Shipping charges are calculated based on:
Delivery location
Product weight and dimensions
Courier service rates
Applicable shipping charges will be displayed at checkout or communicated during order confirmation.
Standard Delivery: 1–3 business days
Standard Delivery: 3–7 business days
Delivery times are estimates and may vary depending on location, courier operations, weather conditions, and other factors beyond our control.
We take appropriate measures to ensure products are packaged securely to minimize the risk of damage during transit.
While we strive to ensure safe delivery, Essential Mart is not responsible for delays, loss, or damage caused by third-party courier services after the order has been dispatched.
Where available, customers will receive tracking information once their order has been shipped.
Customers may contact our support team for assistance regarding shipment status.
Delivery delays may occur due to:
Public holidays
Severe weather conditions
Courier service disruptions
High order volumes
Remote delivery locations
We will make reasonable efforts to keep customers informed of significant delays.
Customers are responsible for providing accurate shipping information.
If delivery cannot be completed due to:
Incorrect or incomplete address
Incorrect contact information
Customer unavailability
The shipment may be returned to us, and additional shipping charges may apply for re-delivery.
If you receive a damaged product or if any item is missing from your order, please contact us within 48 hours of delivery with supporting photographs and order details.
We will investigate the matter and provide an appropriate resolution in accordance with our Return and Refund Policy.
For any shipping-related questions or assistance, please contact us:
Email: essentialmartpk@gmail.com
WhatsApp: +92 332 499 8959
Thanks for subscribing!
This email has been registered!
Take 20% off your first order
Enter the code below at checkout to get 20% off your first order
